SHIPPING INFORMATION:
Currently, we exclusively offer shipping services within the United States. All orders are strategically dispatched from the warehouse closest to your location, ensuring efficient delivery. We partner with reputable carriers such as DHL, FedEx, UPS, and USPS, selecting the optimal service based on your shipping address to facilitate timely arrival. Furthermore, we are pleased to offer complimentary shipping on all orders exceeding $20, enhancing your shopping experience.
United States Shipping Timelines:
• Orders typically ship within 1–2 business days from the time of purchase.
• Standard shipping generally delivers within 5-9 business days, $6 shipping cost under $20 / free shipping over $20.
Order Processing Time
All orders are diligently processed and prepared for shipment within 48 hours, excluding weekends and public holidays. Once your order has been dispatched and accepted by the chosen carrier, you will receive an email notification containing a unique Track-and-Trace code. This code allows you to monitor your package's journey and estimated remaining shipping time. Please allow 24-48 hours for the tracking information to become fully active and updated within the carrier's system.
Shipping Address Change Policy
Should you need to modify the shipping address for an existing order, please contact us immediately via email with the updated address details. We can facilitate changes as long as the order has not yet been shipped. Once an order has been dispatched, we are unfortunately unable to alter the shipping address.
Returns, Refunds, and Exchanges Policy
We stand by the quality of our products and offer a comprehensive 30-Day Returns Service commencing from the date of delivery. If you find yourself unsatisfied with your purchase or simply change your mind, please reach out to us to obtain a return shipping address. To qualify for a refund, all items must be returned in their original packaging. For a detailed overview of our return policy, including specific conditions and procedures, please refer to our dedicated Refund and Return Policy page.
Updated on 30th, November, 2025
Best Regards
https://jattoo.com